Susana Marques
Customer Service Representative
Contact Susana at 914-251-1717, or by e-mail.

The strength of our service network consists of experienced and professional staff with insurance and medical claims expertise and knowledge.

Our first-class service starts from the moment you provide UMC with an IME Request, either via traditional methods or with our online order form:

• Your request is reviewed to ensure that your requirements are fully stated and understood;
• If needed, our courier is dispatched to pick up records and files;
• Appointments are scheduled and confirmed;
• All correspondence is generated;
• The claimant’s appearance at the appointment is confirmed, an examination is completed, and a quality report is expedited to you.

Our web-based scheduling / appointment system has been designed with your need for up-to-date and accurate information in mind. Using this system, any person who takes your call in our facility can answer any question regarding the status of your claim, appointment schedule, or report.

A future upgrade to our system will allow you direct access to this information from our website via our secure server.